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Refund Policy

Refund Policy: Apical Consulting Inc.

Effective Date: January 1, 2023

Thank you for choosing Apical Consulting Inc. for your consulting needs. We are committed to delivering exceptional services and ensuring the utmost satisfaction of our clients. Our refund policy aims to clarify the limited circumstances in which refunds may be granted:

  1. Refund Eligibility:
    1. Refunds are only considered within the first 30 days following the date of purchase. 
    2. Refunds are applicable solely in the following scenarios:
      1. Catastrophic Service Malfunctions: If our services experience an extraordinary failure, rendering them entirely unusable. The malfunction must be verified and confirmed by our technical team. 
      2. Complete Failure to Provide Services: If Apical Consulting Inc. utterly fails to provide any services outlined in the agreement within the first 30 days, with no exceptions.
  2. Highly Limited Refund Discretion:
    1. The decision to grant a refund rests solely with Apical Consulting Inc. We retain full discretion to determine the validity of refund requests and may decline them without providing any reason or justification. 
    2. Refunds will only be considered in extraordinary cases where the circumstances align with the eligibility criteria defined in section 1.
  3. No Pro-rated Refunds:
    1. Pro-rated refunds are not offered under any circumstances. Clients are responsible for the full payment of services, regardless of usage or satisfaction.
  4. Stringent Refund Request Procedure:
    1. To initiate a refund request, clients must submit a written request to our customer support team via email at [email protected] within the first 30 days from the date of purchase. 
    2. The refund request must include: a) Detailed documentation of the catastrophic service malfunction or the complete failure of service provision. b) Irrefutable evidence of the circumstances, as determined solely by Apical Consulting Inc. 
    3. Our customer support team will review the request at their discretion and respond within fourteen (14) days with a decision. This decision is final and not subject to further review or appeal.
  5. No Refund Disbursement:
    1. Refunds will not be disbursed for any reason. Clients are not entitled to receive any monetary reimbursement from Apical Consulting Inc., even in the case of an approved refund request.
  6. Non-Refundable Items:
    1. All services and products offered by Apical Consulting Inc. are strictly non-refundable, unless explicitly stated otherwise in a separate agreement signed by both parties.
  7. Absolute Authority to Modify the Refund Policy:
    1. Apical Consulting Inc. reserves the absolute and unilateral right to modify or amend this refund policy at any time, without prior notice or consent from clients. 7.2. Changes to the refund policy will be effective immediately upon posting on our website.

By engaging in a purchase with Apical Consulting Inc., you acknowledge and accept the terms and conditions outlined in this refund policy. Please consider these conditions carefully before proceeding with any transaction.

If you have any further questions or require clarification regarding our refund policy, please do not hesitate to contact our customer support team at [email protected].

We appreciate your understanding and cooperation.

Apical Consulting Inc.